Coronavirus (COVID-19) Guidance
Current status: Re-Opening Soon
We’re hoping to start offering appointments again shortly.
In line with government and public health guidance on 23rd March, our clinic has temporarily been closed. We’re now approaching the stage where we will be able to start offering appointments again.
Patients who are awaiting new dates for rescheduled treatments will be contacted as soon as appointments become available.
We’re also responding to new treatment enquiries now, so that you can be ready to book in without delay when we re-open.
What safety and PPE measures do you have in place?
We’ve used this time to review all our cleanliness and hygiene policies, and trial enhanced safety procedures.
With the help of our medical leadership, we’ve modified the reception and waiting areas and introduced new PPE guidelines for all staff and patients. So if you’ve visited us before, a few things will look slightly different. We’re looking forward to sharing more details of these shortly.
Infection control and using PPE are not new challenges to us. As a fully regulated medical clinic, we have always been required to have strict policies and procedures in place. These were given warm positive feedback in our most recent Care Quality Commission inspection report, in Autumn 2019.
What happened to my appointment? When will it happen?
We’ve contacted all patients who were booked in with us during the closure period. Our team will contact you as soon as we can offer you a rescheduled appointment.
Our re-opening will be phased. This means that some types of treatment will start sooner than others.
The safety of our patients and team is our only consideration and we are incredibly fortunate to have a highly experienced team of Doctors and Surgeons to draw on for the latest guidance.
What’s happened during the closure?
For over ten years we have made it our mission to run a clinic that provides safe, transformative treatments, takes extraordinary care of our patients, and lightens the load on the local NHS.
During this period our Doctors and Surgeons have been continuing their work on the front line within the NHS. The rest of our team have been working remotely, caring for their families, or both!
Can I make a booking now?
We have a priority waitlist of people who’ve already enquired about treatment. We’d recommend you get in touch with us to join that list.
If you’ve already done that and are waiting for an appointment, we’ll be contacting you as soon as we can.
Are you available if I have questions?
Yes. Some of our nursing and reception team are already back at the clinic, and some are working remotely. Whether you enquire about treatment through our website or call us, we’ll be happy to discuss new and repeat treatments with you.
For the latest updates:
- Bookmark this page.
- Check our latest posts on Facebook and Instagram.
- Patients awaiting appointments – we will call you.
This is an unusual and difficult time; we’re all in it together and we are very grateful for the understanding everyone has shown already. We can’t wait to invite you back to the clinic.
Public Health England and NHS Guidance
The NHS has further health advice about COVID-19 on its website.
Public Health England also has general advice, including travel advice.